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Velodrome is an Italian company located in Pescara. The address of its operational headquarter is in via fosso foreste, 10 65015 Montesilvano (PE). Purchases on www.velodrome-cycling.com website are regulated by Italian laws concerning remote purchasing and sales (D.Lgs n.185 22/05/1999).
Velodrome observes Italian and European remote purchasing and sales regulations. Therefore, purchasing on www.velodrome-cycling.com is safe, there is no risk of fraud and, in case of specific problems, these will be quickly solved with the best possible solution.
Users who browse and purchase on www.velodrome-cycling.com automatically accepts, with no reserve, terms and conditions and related pages, which contents do not compromise consumer’s legal rights. www.velodrome-cycling.com reserves the possibility to modify without notice and in every moment sales terms and conditions. It is the users’ responsibility to keep informed on possible changes through this page and related links.
Accuracy of information and prices
Velodrome website is constantly updated. Products’ photos and descriptions are directly acquired from producers/distributors, with integrations and updates made by Velodrome to give more details and clarity.
Graphic representation of the products (images, technical data and descriptions) has the only purpose to illustrate the product and is merely indicative. The products so can lightly be different from what showed on the screen for obvious reasons concerning colour settings (for example the colour of a garment).
Given that Velodrome’s objective it to be 100% precise, it is however possible that errors in prices, pictures, descriptions, technical details, shipping, payment, returns terms can occur. We pray you to point out these errors and communicate them through the Contact Us section for an immediate correction. If one of these errors should occur in one of the products in a pending order, we will contact the client and give him the possibility to cancel the order (with an immediate refund if already paid) or to continue the purchase evaluating possible alternative solutions.
If the order has been already shipped and received, it will be possible to return the products and ask for the following refund. We invite you to visit the Returns page for more information. Velodrome feels free to cancel orders with such errors and to correct them without notice. Velodrome is not responsible for possible problems or damages resulting from these errors.
Products availability
Products on the website are all available and suitable for purchasing and delivery. If one product is sold out, we will care to order it from our supplier in the shortest time. For any information about this issue, it is possible to contact the Customer care dept.
Prices, VAT and invoices
Products’ prices on www.velodrome-cycling.com (...) may be subject to continuous updates, in any moment and without notice due to exchange rates variations, or different commercial reasons.
Prices include VAT where applicable in the EU regions. VAT exempt for orders destinate to Extra EU countries and EU companies with VAT number enabled for Instrastat operations (if this is your case, we ask you please do contact us before concluding your order).
Prices do not include shipping costs but are indicated separately and in some case are free. For “list prices” we intend selling prices suggested.
Transactions are always in Euro.
For each order, a tax receipt is issued with attached a summary of the order or an invoice depending on the buyer’s selection. For Extra EU countries, an exempt VAT invoice will be automatically issued. For EU countries it is necessary o select the function “I want an invoice” before proceeding with the payment, otherwise only a simple tax receipt will be issued (it will not be possible to ask for an invoice afterwards).
Orders
The purchase agreement is perfected with the confirmed order on www.velodrome-cycling.com.
Purchases on www.velodrome-cycling.com are allowed only to adults (more than 18 years) or minors under and adult’s supervision.
Velodrome presumes that all data given by users during the registration are true and correct, that the buyer is the owner of the payment method selected for the purchase and that enough credit is available to complete the payment.
Once the order is received, an automatic confirmation e-mail with all the details will be sent to the address indicated during the registration. This e-mail is not an agreement between seller and buyer but is only a summary of an order request forwarded by the buyer and that will be confirmed only when you will receive a confirmation e-mail that tells the order has been shipped.
Velodrome feels free to accept or decline any received order. In the case of a decline, Velodrome will contact the user providing a full refund.
It is possible to make an order via:
Website
A guide about how to complete an order is available in the section Availability and orders.
Payment
Deepen in the Payments section
Order changes, cancellation and returns
It is always possible to modify or cancel an order only if it is not indicated yet as “being prepared” in the order status update email and the users’ account orders section. Once the order is settled as “being prepared” it will not be possible to make changes nor in the address or the products purchased, and it will not be possible to cancel it. More details about order changes and cancellation are available in the Availability and orders section.
Once the goods are received, it will be always possible to ask for a return following the returns procedure (please remember that it is possible to ask for a return within 30 days from the receiving of the goods, excluding personalised products, tailor-made or on order). More details concerning the cancellation conditions and related instructions are available in the EU Returns page.
Shipping
Once the payment is received and verified, Velodrome proceeds immediately with the preparation and the shipping of the order.
Shipping timing depends on the type of delivery service one has chosen. When the parcel is sent an email with tracking number will be sent to the buyer. The client is responsible for any information given. If the delivery of the parcel is impossible (for example for an incorrect address or absent recipient) and the parcel goes back to the sender, shipping costs are at the expense of the buyer (in the case of free promotional shipping, the cost of the shipping will be calculated and diverted.)
Velodrome is not responsible for any delay due to the shipping courier (for example for far areas, strokes, natural calamities, logistic accidents, etc.).
In case of problems with the delivery, customer care will always be at your disposal for assistance. For shipping to countries in extra EU VAT, duties and customs duties are not included in the total cost and are in the charge of the client.
More conditions and information can be found in the Shipping section.
What to do when the product is delivered
To ask for a refund in the case of damages during the shipping, the client must always check the conditions of the package at the time of delivery. If the packaging is not perfectly intact, he must accept the goods writing on the receipt “subject to withdrawal because the package is damaged.” The client must also check the correct number of packages. Possible notifications must be immediately communicated to the courier or the package will be considered correctly delivered.
The invoice or waybill, contained in the dedicated pocket applied on the package must be kept as document valid for warranty.
Law and Compliance
The Consumer Code (Legislative Decree. N. 206/2005) art. 128-135 obliges the seller to guarantee to consumers the suitability of the purchased goods at the characteristics and quality offered. The seller is then responsible for the lack of conformity existing at the time of delivery for all products that are sold in his shop. The lack of conformity exists when the product:
- is not suitable for the intended use to which it is indicated;
- is not in conformity with the description or does not possess the qualities indicated by the seller;
- is not suitable for the particular use desired by the consumer, if the latter has been informed in an incomplete and/or incorrect way during the time of the purchase by the seller.
In the case of a found defect, Velodrome asks the buyer to discontinue the use of the product and contact us as soon as possible specifying the problem encountered.
Additional information and details are available at the Returns EU section.
Warranty
All products on www.velodrome-cycling.com website are protected by the official manufacturer's warranty; this warranty is valid for 24 months from the date of the reception of the goods. However, there are exceptions in which the warranty may last for a longer or shorter period. Lithium batteries used to power high-power lights, for example, have limited warranty up to 6 months as they are considered consumables.
The warranty will be applied to products that present a lack of conformity and/or operation, that cannot be seen at the time of the purchase.
Products subject to wear and tear such as tires or brake wires, brake pads, chains, cassettes, batteries and food products such as supplements and beverages are not under warranty.
The warranty will not be applied also in the case of incorrect installation of the product, lack of maintenance, abuse or negligence, incorrect or fraudulent use of the product, in case of alterations due to attempted unauthorized repairing. To avoid any damage/disruption or accident it is important to install, repair and use the product carefully following the instructions provided.
The warranty is personal, therefore applicable only to the original purchaser. To take advantage of product repair/replacement, the purchaser must provide a proof of purchase such as the order summary attached with tax receipt contained in the parcel (emitted only for EU countries), or the invoice selected during the order process. The document must report the purchase date and the purchased articles. Your account order summary is not valid, as considered only an order proposal.
Without these documents, it will be impossible to use the guarantee.
Due to rapid deterioration of the chemical ink used on receipt paper, Velodrome recommends the buyer to make some copies of the receipt, for eventual future use.
Any item which has been changed using a valid warranty will then be covered by warranty for a time equivalent to the residual time of the original warranty.
Any repair cost, for items not subject to warranty, will be communicated in advance to the purchaser by email. The consumer can then decide whether to repair the item or to retrieve it without it being repaired
If it is not possible to repair or replace the product Velodrome reserves the right to offer an alternative of equal or higher value or a partial refund.
Repair or replacement timing of an object covered by the warranty can vary depending on the manufacturer. It is therefore not possible to determine in advance the guarantee management timing.
Before sending a product covered by warranty it is necessary to carefully follow the procedure reported in the section Returns and Non-EU Returns (Without a “return number”, delays might occur).
Packed and non Packed Items
Because some kind of products is restocked in big quantities, some of them ( for example chains, sprockets, cassettes, levers and brakes) are not provided with original individual packaging.
These products are identical to those packed singularly, they have the same quality. The only difference is in the fact that they don’t have a singular pack. The authenticity of the product is always verifiable through the product codes, engraved directly on the components. These products have identical warranty conditions.
Each of these products is carefully packed, to avoid any damage during transportation and handling.
Assembly
Velodrome is not responsible for any damage caused by bad installation. We strongly recommend checking the goods before giving them to your mechanic or to whoever will be assembling them (also be sure that they are qualified to do the job). Please also read the warranty terms before installing or repairing a product (some manufacturers require qualified staff, under penalty of invalidation of the guarantee). If the item is damaged or if the warranty is no longer valid, Velodrome can not be considered responsible.
Additional responsability
Velodrome can not be considered responsible for any direct and/or indirect damage arisen after the purchase of the products available on the website.
Velodrome can not be considered liable for any fraudulent use and abuse of its website, its services and any type of payment made from third parties.
Velodrome disclaims any liability for damages of any kind, caused directly or indirectly, or for consequential loss of data, income or profit, loss or damage to property and implicit or explicit claims by third parties relating to the use of its website. Velodrome does not claim ownership of any user content posted on Velodrome pages (including the associated social networks). The users grant Velodrome the liberty of transferable, non-exclusive, royalty-free copyright to reproduce directly or indirectly, temporarily or permanently, in whole or in part, the contents around the world.
Disputes
Following the provisions of the EU Regulation 524/2013, the platform of the European Commission for online dispute settlement is available at the following link http://ec.europa.eu/consumers/odr/.
Such a procedure could imply costs for both parties depending on the organization chosen as dispute arbitrator.
Cookies
Velodrome reserves the right to use Cookies to improve the service.
Additional information and conditions can be found at the following section Cookies.
Legal Terms
The Terms and Conditions of Velorome are stipulated under the Italian and European legislation. Any dispute that may arise between the parties is regulated by the Italian law and subject to the exclusive jurisdiction of the courts in Italy.
Ownership Information
All product descriptions, photos and any information related to the items on the www.velodrome-cycling.com website are considered the property of Velodrome. It is therefore forbidden to reproduce partial or whole contents without permission. Velodrome is intended to be seen on behalf of the user only. The use of automated processes to capture content or prices is considered a violation of copyright and is prohibited except in the case when it has been expressly agreed with Velodrome or Velodrome itself has approved the process.
Uploading images
By uploading images, you acknowledge and agree that you own or otherwise control all of the rights on the images, including all of those rights that are necessary to provide, publish, upload, insert or submit these images.
Also, the user guarantees and represents that:
a. He is the copyright owner of such images, or that the copyright holder of such images has granted permission to use such images or any element contained in such images accordingly to the terms and use.
b. each person shown in such images, if any, has given consent to the use, including by way of example, the distribution, public display and reproduction of such images.
By posting images, you grant that all persons who have access to them (without compensation) have the permission to use the images, including a non-exclusive - worldwide, royalty-free license to copy, distribute, transmit, publicly display, publicly perform, reproduce, modify and transmit the images without your name being associated with such images and has the right to license such rights to third parties.
Velodrome reserves the right to remove uploaded images if the content may be abusive, offensive, discriminative (religious or sexual, for example) or if the content refers to competing sites.
Our site contains links to third party sites which manages images uploaded by users.